Return and Refund Policy – Zoe Nails

Thank you for shopping with Zoe Nails. If you're not fully satisfied with your purchase, we’re here to help! Please take a moment to read our return and refund policy.

Order Cancellations

You can cancel your order within 7 days of receiving it—no questions asked.

To cancel, email us at privacy@zoenails.in with your order details. Once we confirm your request and receive the returned product, we’ll process your refund.

Returns

To be eligible for a return:

• The item must be purchased within the last 7 days

• It must be unused and in its original packaging

Non-returnable items include:

• Customized or personalized products

• Products that expire quickly or are perishable

• Items unsealed after delivery (for hygiene reasons)

• Items that have been mixed with other products after delivery

We reserve the right to refuse returns that don’t meet these conditions.

Refunds

Once your return is received and inspected:

• We’ll process your refund within 2 to 3 business days

• The amount will be credited to your bank account in 4 to 5 business days

• Refunds are made using the same payment method used during purchase

• No extra fees will be charged for the refund

Note: Sale items are not eligible for refunds unless required by law.

Return Shipping

You are responsible for return shipping costs. Please use a trackable and insured courier service to avoid loss or damage.

Return items to:
Zoe Nails
A2/40, 1st Floor, Shop No.1
Rajouri Garden (Opp Metro Pillar No.399, Gate No.8)
New Delhi, Delhi 110027

Gifts

If the item was marked as a gift at the time of purchase and sent directly to you, you’ll receive a gift credit once the return is received. If the gift wasn’t marked as such, we’ll refund the original buyer.

Need Help?

If you have any questions about returns or refunds, feel free to contact us at:
Email: privacy@zoenails.in