Shipping policy

Shipping Policy for ZoeNails.in

Last Updated: 28, Dec 2023 08:43 Pm

Thank you for choosing ZoeNails.in for your nail care needs. We strive to provide you with the best shopping experience, including a seamless and reliable shipping process. Please read the following shipping policy carefully to understand our procedures and timelines.

1. Order Processing Time:

  • All orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 3 business days.
  • Expedited shipping, if available, takes 10-14 business days.
  • Please note that shipping times may vary based on the destination and shipping method selected during checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the products and the shipping destination.
  • You can view the shipping costs during the checkout process before confirming your order.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order by visiting the provided carrier’s website and entering the tracking number.

5. Shipping Destinations:

  • We currently ship to addresses within India. Please ensure that your shipping address is accurate and complete.

6. Customs and Duties:

  • For international orders, customs duties and taxes may apply. Customers are responsible for any customs fees incurred.
  • We cannot control or predict these charges, and they are the sole responsibility of the customer.

7. Delays and Exceptions:

  • While we strive to meet our shipping estimates, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays.
  • We appreciate your understanding and patience in such situations.

8. Address Accuracy:

  • It is the customer’s responsibility to provide accurate shipping information. Please double-check your shipping address during checkout.
  • We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.

9. Missing or Lost Packages:

  • If your package is marked as delivered but you haven’t received it, please check with your local post office and neighbors.
  • If the issue persists, contact our customer support team at zoenails1974@gmail.com, and we will assist you in resolving the matter.

10. Returns due to Incorrect Address:

  • If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

By placing an order with ZoeNails.in, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns, please contact our customer support team at zoenails1974@gmail.com.

Thank you for choosing ZoeNails.in! We appreciate your business.